Privacy Statement

What does 1st Reverse Mortgage USA do with your personal information?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • Account balances and payment history
  • Credit history and credit scores

When you are no longer our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons 1st Reverse Mortgage USA chooses to share; and whether you can limit this sharing.

 

Reasons we can share your personal informationDoes 1st Reverse Mortgage USA share?Can you limit this sharing?
For our everyday business purposes-
such as to process your transactions,
maintain your account(s), respond to
court orders and legal investigations, or
report to credit bureaus
YESNO
For our marketing purposes-
to offer our products and services to you
YESNO
For joint marketing with other financial companiesNOWE DON’T SHARE
For our affiliates’ everyday business purposes-
information about your transactions and experiences
NOWE DON’T SHARE
For our affiliates’ everyday business purposes-
information about your creditworthiness
NOWE DON’T SHARE
For non-affiliates to market to youNOWE DON’T SHARE

Who is providing this notice?
1st Reverse Mortgage USA.

How does 1st Reverse Mortgage USA protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We restrict access to your information to those who have a legitimate business purpose, and we train employees on data security and confidentiality.

How does 1st Reverse Mortgage USA collect my personal information?
We collect your personal information, for example, when you

  • Apply for financing or give us your contact information
  • Give us your income information
  • Give us your employment history
  • Give us your wage statements

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?
Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes-information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.


Definitions

Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.

Non-affiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.

Joint Marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

Online Privacy Policy

This web site is operated by 1st Reverse Mortgage USA. We are committed to respecting your privacy and value your trust. This privacy notice tells you what information we collect, how we use it and how we protect it.

Online Information Collection

You can visit us on the World Wide Web without telling us who you are or revealing any information about yourself, including your e-mail address. In this case, our web servers collect the name of the domain you used to access the Internet, such as “aol.com” or “yahoo.com,” as well as the web site you came from and the web site you visit next.

We may select outside companies who provide services on our behalf and use this information in the course of delivering advertisements to you and to measure the number of visits, average time spent, page views, and other statistics about visitors to our web site, in general. We may also use this data to monitor site performance and to make the site easier and more convenient to use.

We may aggregate statistics that we gather about our customers, sales, traffic patterns, and services, and provide these statistics to third parties. However, when we provide these statistics to third parties, they will not include any personal information that identifies you, unless you have agreed to receive personally-tailored information.

When you fill out a form on our web site, such as the Calculator or the Contact Us form, we collect information to help us answer your inquiry. This may include but is not limited to, information such as: property value, mortgage value, age of youngest borrower, first name, last name, phone number, street address, zip code and email address.

Online Information Disclosure

There are instances in which your personal information is shared with third parties and we want you to understand when and with whom we may share the information you have provided to us through this web site.

We may disclose personal information we collect on this web site to others that provide services to you. Disclosure of personal information to these service providers is done to better serve you.

We may disclose identifying information collected on this web site, such as name, address, and phone number, within the 1st Reverse Mortgage USA family of companies to fulfill your requests, or offer other products and services we think may be of interest to you.
We may make additional disclosures of information as permitted or required by law. For example, we may disclose information to law enforcement agencies or state insurance authorities.

If you choose to complete an online form, such as the Calculator, Contact Us, or other Information Request, one of our Reverse Mortgage Advisors may contact you, or we may share your information with a third party Reverse Mortgage originator whom we believe can provide you with the information you have requested regarding your Reverse Mortgage needs. Once your information has been shared, their privacy policies will govern how they use and disclose your information. If you do not want your information to be shared, please do not complete an online form on this web site.

Cookies

Cookies are small pieces of data stored by your internet browser on your computer’s hard drive. We, along with thousands of other web sites, use cookies to enhance your web viewing experience and to measure your web site usage. With the help of cookies, we may present you with customized offerings or content that may be of interest to you. We may also use cookies to recognize you on subsequent visits or to remember your user name so you do not have to re-enter it each time you visit our site. You may be able to set your browser to notify you when you receive a cookie or to prevent cookies from being sent. Please note by not accepting cookies, you may limit the functionality we can provide to you when you visit our site.

Links to Other Web Sites

We are not responsible for the information collection practices of other web sites when you link to them from our web site. We cannot guarantee how those parties use cookies or whether they place on your computer cookies that may identify you personally. You should carefully review the privacy policies of each web site you visit to understand how they collect, use, and disclose information.

Information from Children

We do not knowingly solicit information from children and we do not intentionally market our products or services to children.

E-mail Communications

Occasionally, we may send you e-mail communications with information that may be useful to you, including information about our products and services or about offerings from other affiliated companies or third parties. You will be given the option of not receiving any such e-mail messages, if you choose.

Encryption

We use encryption and authentication tools to protect information we gather on our web site. E-mail communications outside of our web site, however, may not be protected. If you are sending us an e-mail communication that includes highly confidential information, such as a credit card number, you may want to call us or send it by regular mail.

Access

In some cases, you may be able to update certain information that you provided to us. This may require you to use a unique user name and password (or “PIN”). Also, where the capability exists, you may request that we modify or delete information we have gathered during your visit to our web site.

Visitors/Registered Users

As a visitor to our web site, you may have access to certain features without telling us who you are or revealing any information about yourself. We will not gather any information about you when you are using these features. We may require you to become a registered member in order to gain access to and use other features. Once you become a registered member, we may collect personal information when you use our web site.

The practices and policies contained in this Privacy Policy replace all previous notices or statements with respect to the same subject.

This Privacy Policy will not apply to your relationships with companies that are not affiliated with 1st Reverse Mortgage USA such as banks and independent insurance agents. Their privacy policies will govern how they collect, use and disclose personal information that you allow them to access.

This Privacy Policy applies only to the information collection practices of this web site.

Our Privacy Policies — Our Commitment to Customers

Consumers purchasing (or applying for) a product or service from 1st Reverse Mortgage USAare subject to the privacy policy of the company. If multiple products or services are purchased or applied for, the privacy policy of the company collecting the data applies. Customers who purchase our products and services will be provided with the privacy policy for each company to which they provide personal information.

Our Security Procedures

We maintain procedures and technology designed to prevent unauthorized access to personal information. We maintain physical, electronic, and procedural protections in accordance with applicable standards to protect personal information. We restrict access to personal information to employees and service providers for legitimate business purposes to assist in providing products or services to you. Employees who violate our Privacy Policy are subject to disciplinary action.

Opting Out

You may opt-out of information sharing by choosing not to complete any of the online forms on this web site. Please note that by completing those forms you are consenting to receive contact from a reverse mortgage originator who will provide you with the information you have requested. If you do not wish to receive contact, or have your information shared with one of our partners, please do not complete any of the forms on this web site.

Change In Privacy Policy

We reserve the right to modify or supplement our Privacy Policy at any time. If we make material changes, we will post our current Privacy Policy on our web site.

Questions? Call (877) 217-0166